Creating opportunities for success and independence with people who are blind or visually impaired. That's our mission! We rely on our people to make that happen. Therefore, we recruit people who are committed to making a difference in their own lives and the lives of others. Whether it's providing comprehensive vision rehabilitation services to consumers, producing high quality paper products, operating a hospital switchboard, or performing administrative services, our employees are members of a team committed to excellence!
We know our employees are our most important asset. So, while we have high expectations, we also support our team members and encourage personal and professional growth - in and through AVRE. We live our mission and take pride in the fact that we engage and advance people who are blind or visually impaired at all levels of the organization!
We think AVRE is a great place to work. Browse through our website and learn why AVRE may be the right place for you!
AVRE encourages diversity in the workplace and is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veterans
AVRE's Business Division presents an array of employment opportunities for people who are blind or visually impaired. We work with our employees to match their skill set and personal goals with the agency's business needs. We encourage all employees to pursue continuing education opportunities within and outside of the organization. National Industries for the Blind offers a variety of work-related programs to help individuals thrive in their careers. AVRE also offers tuition assistance and employee scholarships to pursue post-secondary degrees and certifications.
Opportunities in manufacturing include:
- machine operation
- assembly and packaging
- shipping and receiving
Production Manager Luigi DiRusso has been with AVRE for five years. Luigi has progressed from an entry level position to the team lead for one of AVRE’s busiest departments. It is clear Luigi wants to continue growing as a leader. He has shown the interest and ability to lead others in AVRE’s unique environment and has the potential to be promoted to higher level positions.
There's never a dull moment in the Light Assembly department! AVRE takes on a variety of unique projects commercially and through state and federal set aside programs. Current projects include repackaging Goody hair products for sale in military commissaries abroad and packaging batteries for the New York City Housing Authority. We've put together educational kits for the New York Teacher's Association and packaged environmentally friendly cleaning products for sale in the state and federal markets. AVRE's business development team is always working to identify and meet the needs of its current and potential customers.
AVRE contracts to manage switchboard operations at three Veterans Administration Medical Centers downstate - Montrose, Castle Point, and the Bronx. Operators are responsible for all incoming calls, including relaying all emergencies to the appropriate parties. They also monitor many hospital alarms with the use of adaptive, audio equipment. Adaptive technology is critical to successfully running this operation. Each operator's needs are accounted for so that each can perform their jobs at the highest quality level. Collectively and individually, our operators have received awards and recognitions for their commitment to excellence in the workplace. They're proud to be a part of the community that assists American veterans!
Continue through our website and learn why AVRE may be the right place for you!
Giving back to the community - Working at AVRE is not just a job. It's an opportunity to help create meaningful jobs and provide comprehensive vision rehabilitation services to people who are blind or visually impaired throughout AVRE's broad service territory.
Commitment to quality - In all aspects of the agency, quality work is valued and encouraged, whether it's manufacturing a product, answering a patient call, or teaching safe travel skills. We're focused on consumer and customer satisfaction!
Skill enhancement - In order to meet our high quality standards, AVRE offers training opportunities to enhance existing skills and to learn new ones. Employees are encouraged to find opportunities to cross train and learn about different positions within the organization.
Adaptability - We know that every employee's needs are unique and we make every accommodation possible to ensure that individuals have the tools to do their jobs to the highest standards! We offer technology, physical adaptations, and training to fit each employee's needs!
Being part of a team - Everyone at AVRE understands that a vision disability doesn't need to stand in the way of personal and professional accomplishments. We embrace our differences and work together to focus on each other's strengths. As a team, we do what's necessary to get the job done and to help eachother succeed.
Room to grow - We're always looking for growth opportunities so we can create more meaningful jobs for people who are blind or visually impaired. New projects mean new opportunities for higher level jobs and advancement. We're proud to employ people who are blind at ALL levels of the organization!
Great benefits - AVRE offers a comprehensive fringe benefits package to all eligible employees. We're committed to empowering people to live productive, independent lives and we know how valuable benefits like health insurance, retirement plans, and tuition assistance can be to meeting financial goals.
At AVRE, the whole is greater than the sum of our parts. Team work, camaraderie, and a sense of belonging make it a pleasure to come to work each day. Continue through the website to learn more!
A competitive hourly wage or annual salary is just a part of financial stability and quality of life. Health insurance, retirement plans, and paid time off help to secure your family's well-being and peace of mind. At AVRE, we believe that a comprehensive benefits package is key to recruiting and keeping the best and most dedicated people.
Benefits available for eligible employees
- Health, dental, and vision insurance
- Flexible Spending Account (FSA)
- Paid holidays
- Paid vacation and personal time
- Paid bereavement time
- NYS Short-term disability
- Tuition reimbursement
- Scholarships for employees and their families
- 403(b) plan and employer contribution
- Supplemental life insurance
- Discounts on home and auto insurance
A very important aspect of quality of life is where you live, work, and relax. If you have a family, good schools are crucial to your kids' education and future success. Affordable, quality housing can often make or break a decision to relocate to a new area. Binghamton, NY and the surrounding municipalities offer a wide range of housing options, good public transportation, and a wide variety of places to relax and enjoy you're free time.
Here's a list of some of the best reasons to relocate to this area with some links to provide more detail.
- Affordable, high-quality higher education at Binghamton University and Broome Community College
- Professional hockey (Binghamton Senators) - and baseball (Rumble Ponies) teams and NCAA Division 1 college sports
- A variety of cultural offerings, including local opera, off-Broadway shows, museums, musical performers, and art galleries
- A professional golf tournament and cycling event
- Plentiful and accessible state, county, and city parks
- Good public transportation, including paratransit and BC Country
- Pedestrian friendly downtown with numerous Accessible Pedestrian Signals and expanding walking trails
- Good schools that offer advanced placement courses, International Baccalaureate programs, and solid arts and music programs
- The confluence of the Susquehanna and Chenango rivers
- Within a three hour drive (or bus ride!) from popular urban areas - New York City, Philadelphia, Albany, and Rochester. Also close to the Finger Lakes Region and the Adirondack State Park.
You can learn more about our area by visiting the Greater Binghamton Chamber of Commerce. We think you'll find that AVRE's surrounding community is a great place to begin a new career!
View Current Openings
If you've determined AVRE is the place for you, check out our current openings below to find an opportunity that interests you. If you have any questions about a position or the application process, feel free to call our Human Resources department at 607-724-2428.
The Association for Vision Rehabilitation and Employment, Inc. (AVRE) seeks a Switchboard Operator for its Bronx VA Medical Center switchboard operation. The Bronx VAMC operates a 24 hour, 7 day a week inbound call center/switchboard that serves military veterans and their families. The position is located in the Bronx, NY.
Salary and benefits are competitive. Legally Blind individuals are encouraged to apply.
Association for Vision Rehabilitation and Employment, Inc.
Bronx VA Switchboard Operator
I JOB IDENTIFICATION
A. TITLE: Switchboard Operator
B. REPORTS TO: Switchboard Supervisor
C. FULL-TIME: 30+ hours per week
II STATEMENT OF PURPOSE
Operators are responsible for answering and transferring calls, operating paging, alarm, and related systems in a busy, 24/7 switchboard operation. All operations must be conducted in a timely manner consistent with contract requirements, health care system procedures and AVRE policy and practice.
III RESPONSIBILITY FOR WORK OF OTHERS
IV BUSINESS COMMUNICATIONS
A: Communication with VA hospital patients/customers is ongoing.
B: Communication with VA hospital staff is frequent.
C: Communication with Supervisor is frequent.
D: Communication with AVRE Chief Operating Officer is occasional.
V SUPERVISION REQUIRED
The position requires operators to function independently in a structured environment. The Bronx location has an on-site, dedicated Supervisor and Lead Operator. The Mid-Hudson locations are managed remotely.
VI EDUCATION REQUIRED
A high school diploma or GED is required. An Associate’s degree or related technical training is preferred.
VII TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED
A: Superior customer service skills.
B: Strong keyboarding skills with an ability to use various business software applications.
C: Clear enunciation and strong command of English language.
D: Ability to apply and use appropriate access technology, if applicable.
E: Excellent written and verbal communication skills.
VIII SPECIFIC DUTIES AND RESPONSIBILITIES
A: Provide efficient and courteous phone-answering services, responding to all calls within three rings.
B: Process incoming and outgoing calls in a manner consistent with all security, safety, confidentiality, customer service, and quality requirements.
C: Assist in placing outgoing calls using commercial or Federal systems within defined guidelines and requirements.
D: Receive, dispatch, and document Code emergencies in strict compliance with VA policies and procedures
E: Operate emergency, fire, security, and other alarm notification systems of the HealthCare system campus.
F: Notify emergency, medical, security, fire, and other teams/personnel as to nature and location of emergency.
G: Relay information through public address, paging, or other systems as appropriate.
H: Assist, as appropriate and directed, to update/maintain computer files, duty rosters, directories, etc.
I: Record and report to the appropriate authority, any and all equipment/system problems.
J: Provide coverage when required due to unavoidable absence of another operator (may include 24/7 shift assignments)
K. The ability to travel independently to cover at the other switchboard locations is preferred.
NOTE: Nothing in this position description should be construed as meaning that the above are the only duties and requirements of the position. AVRE reserves the right to modify the position description with or without notice based on AVRE, and/or HealthCare system/contract requirements.
Association for Vision Rehabilitation and Employment, Inc., 174 Court St., Binghamton, NY 13901 (607)724-2428
AVRE encourages diversity in the workplace and is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Sexual Orientation/Gender Identity/Disability/Veterans
Legally blind individuals are encouraged to apply.
Please submit cover letter and resume to:
Dianne Cappiello, Human Resources
174 Court Street
Binghamton, NY 13901
Via email – firstname.lastname@example.org