A.V.R.E. Career - Shipping and Logistics Manager

Association for Vision Rehabilitation and Employment, Inc. (AVRE) JOB DESCRIPTION Shipping and Logistics Manager   I.  JOB IDENTIFICATION   A.  TITLE:  Shipping and Logistics Manager B.  REPORTS TO: Director of Operations C.  FLSA STATUS: Non-Exempt   II.  STATEMENT OF PURPOSE   The Shipping and Logistics Manager is responsible for overseeing all distribution and logistics processes within AVRE’s business division. This position will manage and provide guidance to ensure all AVRE inbound and outbound shipments arrive on time and are accurate. This position will provide analysis and methods for cost savings, maintain budgets, and provide analytics and recommendations on freight costs by business units. Reporting to the Director of Operations, the Shipping and Logistics Manager will work closely with cross-functional teams to drive continuous improvement, optimize processes, and foster a positive work environment.   III.  RESPONSIBILITY FOR THE WORK OF OTHERS   The Shipping and Logistics Manager supervises the following: A. Logistics Supervisor B. Shipping Clerk C. Shipping Specialist   IV.  BUSINESS COMMUNICATION   A. Communication with the Director of Operations is ongoing. B. Communication with the Director of Manufacturing is ongoing C. Communication with the Production Manager and Team Leads is frequent. D. Communication with warehouse personnel is frequent. E. Communication with the Customer Relations Specialist is frequent. F. Communication with multiple channels of distribution is ongoing.   V.  SUPERVISION REQUIRED   The position requires the ability to work independently, but in close coordination with the Director of Operations.   VI.  EDUCATION AND EXPERIENCE REQUIRED   A. Five years of experience in the fields of operations, distribution, shipping/receiving, freight management, and manufacturing is required. B. A bachelor’s or technical degree in a related discipline is preferred.     VII.  PHYSICAL REQUIREMENTS   A. Must be able to sit or stand for more than 4 hours in a workday.      VIII.  TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED   A. Knowledge of the web based Electronic Data Interchange (EDI) program and MAPADOC (SAGE) program is required. B. Knowledge of AbilityOne distribution channels, NYS Preferred Source Program, is preferred. C. Ability to work collaboratively in a diverse work environment with all levels of employees D. Ability to accomplish multiple tasks in a timely manner; ability to organize. E. Detail oriented; able to keep accurate records and documentation F. Proficient in Microsoft Word and Excel, reporting and formulas. G. Good written and verbal communication skills.    IX.  PRIMARY DUTIES AND RESPONSIBILITIES   A. Management of Staff – Oversee shipping staff members and lead their daily operations.   B. Freight and Shipping – Manage all aspects of transporting and delivering product within AVRE’s business division, including receiving, storing, picking, and shipping. • Effectively manage and maintain strong relationships with freight carriers.  • Maintain a high standard of service performance. Monitor shipping data to ensure all shipments are processed in a timely and accurate manner so that customer expectations are met.  • Effectively negotiate pricing, manage the claims process (monitor claim activity and delivery performance of freight carriers). Analyze and make recommendations when necessary. Reconcile freight costs and bills.  • Provide business development, customer service, and others with all costing needs related to freight to assist with new proposals, orders, and repricing.  • Manage continuous improvement efforts within the shipping and receiving team. Communicate effectively with team members and participants to coordinate activities. • Serve as point-of-contact on all aspects of freight for large and complex orders for state and federal customers. Manage relationship with customers to provide updates on specific projects. Collaborate with the Director of Operations to ensure relationships are maintained.    C. Delivery Disputes, Damages, and Returns – Manage all disputes with freight carriers and damaged or returned product from the customer until resolution. Coordinate internally with customer service, accounting and the Production Manager on remediation.    D. Warehouse Support – Collaborate with Production Manager to monitor and manage inventory levels for finished products to build shipments to meet the customer’s needs.     E. Data Analytics and Reporting – Provide analytics on all business operations data needs. May include but not limited to freight-related reporting and analytics.  • Manage and complete the AbilityOne service level report on a quarterly basis.  Report analytics within the team to drive process improvements. • Provide monthly sales reports to help drive sales efforts • Establish, meet, and track KPIs to improve operational performance.   F. ISO Quality procedures – Ensure compliance with all ISO 9001:2015 processes within shipping and receiving team.    G. Ensure compliance with safety regulations and company policies.     X.  ADDITIONAL REQUIREMENTS   A. Strong problem-solving skills in a manufacturing environment.  B. Possess the ability to implement and manage changes in the business environment. C. Willingness to learn, improve, and adapt.   Job Type: Full-time   Pay: $27.69 per hour   Expected hours: 37.5 per week   To apply, please click here.   NOTE: Nothing in this job description should be construed as meaning that these are the only tasks and duties of the position. Senior leadership reserves the right to modify positions as determined by business and consumer needs and requirements.   Association for Vision Rehabilitation and Employment, Inc., 174 Court St., Binghamton, NY 13901 (607)724-2428 AVRE encourages diversity in the workplace and is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veterans